OK, so it’s not the most exciting topic but we thought it may be helpful to let you know the different ways we can accept payment from you.
First things first, domestic accounts are usually seven day accounts, therefore payment is required within seven days of delivery otherwise a surcharge is added. Let’s have a look at our Delivery Note/Invoice, so you know how much you should be paying
At the bottom of the Delivery Note you’ll see the following:
Goods Total: This is the pence per litre price, multiplied by the number of litres we delivered
VAT: VAT is charged at just 5% on domestic heating oil
Sub Total: This is the Goods Total, plus VAT
Surcharge: The extra amount to pay if your payment isn’t made within seven days of delivery
Invoice Total: The new total payment (sub Total plus Surcharge) if payment isn’t made within seven days of delivery
We’d like you to save money, that’s why we’ve highlighted the Sub Total in green – everyone wins if you pay this amount within seven days of delivery. If not, the surcharge applies and you have to pay the red Invoice Total.
When it comes to paying, there are lots of options.
- You can send us a cheque in the post
- You can call us and pay by debit card over the phone
- You can pay in person at our Stourport or Hereford depots (Cheque or card is fine)
- You can opt for a monthly direct debit account; in which case your paperwork will not show a surcharge.
- You can pay online. The appropriate account details will be on the Delivery Note/Invoice you receive. Please use your Customer Account number (Give us a call if you’re not sure what it is)
Monthly Budget Planning
You probably don’t need to fill your home heating oil tank more than two or three times a year but even then, it can be a bit of a shock when the invoice comes through your letterbox.
The price of fuel varies throughout the year, in line with the price of crude oil so it’s impossible to accurately predict the price you’ll pay in advance but we can help take away some of the pain when the time comes.
Talk to us about setting up a monthly direct debit budget plan. We’ll agree with you an estimate of your annual home heating oil usage and we’ll use our best judgement to estimate how much that will cost over the course of the year; then, we set up a monthly Direct Debit into your account, so that you’ve built up a healthy balance which you can use to pay your heating oil invoice with. If there’s not quite enough to cover the full invoice you won’t have much extra to pay and, if there’s a surplus you’ve already started saving for the next time – it’s like a mini savings account just for your heating oil!
Capped Price Offer
How would you like a no-risk way of ‘hedging’ your bets against rises in the price of your home heating oil?
If you’ve purchased heating oil for your home over the last few years, you’ll be all too aware that the price varies. It goes up and down, in line with the price of crude oil and can vary significantly from one year to the next.
If you’d like to cap the price of one or more home heating oil deliveries for next winter, we have a no-risk scheme that will allow you to do just that.
All you have to do is sign up for an agreed number of litres and pay a reservation fee. We’ll then put this fuel aside ready for when you need it and when you’re ready for your delivery, just give us a call. You’ll be invoiced at the lower of either the price on the day of order, or the capped rate we agreed with you, even if the price doubles before you want it!
If you’d like us to contact you when our next capped price offer goes live, just drop us a line by email or on our Enquiry form and we’ll be in touch with details when they’re available.
Get In Touch
Got a Question?
01299 828 800
01608 652 288
01432 278 263
01299 251 713
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